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Author Notes:

Huanzhong Liu: huanzhongliu@126.com

Yuanli Liu: liuyl_fpo@126.com

Conceptualization, FJ, HZ, HL, YL and YLT; Data curation, FJ, LH and RZ; Formal analysis, FJ, LH, RZ and YW; Funding acquisition, YL; Investigation, LH, YW, TL and HL; Methodology, FJ. JJR and YLT; Writing original draft, FJ and RZ; Writing review & editing, JJR. and YLT.

All authors have read and approved the manuscript.

The authors would like to thank the participating hospitals and their staff who contributed to the data collection in this national survey.

The authors declare that they have no competing interests


Research Funding:

The Beijing Medical and Health Foundation funded this project (MH180924).


  • China
  • Family satisfaction
  • Individual characteristics
  • Psychiatric hospitals
  • Related factors

Satisfaction of family members with inpatient psychiatric care and its correlates: A national survey in China


Journal Title:

BMC Psychiatry


Volume 19, Number 1


, Pages 427-427

Type of Work:

Article | Final Publisher PDF


Background: Measuring family members' satisfaction with inpatient psychiatric care may help improve the quality of healthcare in psychiatric hospitals. This survey aimed to investigate the satisfaction of family members with inpatient psychiatric care and to explore its associated factors, using a newly-developed 5-item questionnaire. Methods: This study included 1598 family members of psychiatric inpatients in 32 tertiary public psychiatric hospitals in 29 provinces of China. Satisfaction and demographic data were collected by research staff while patient and hospital data were retrieved separately. Results: We found that the overall satisfaction level was 93.84% (23.46/25). The total satisfaction score in Northeast China was the highest, followed by the East, Middle and West regions (p < 0.001). There was no significant sex difference in total family satisfaction scores. Family members with a lower educational background (elementary school or less) had significantly lower satisfaction. Family members of patients who were diagnosed with schizophrenia were significantly less satisfied with doctor-family communication. In different treatment response subgroups, the marked improvement subgroup had significantly higher total satisfaction scores and subscores. Meanwhile, lower self-payment expenses and a higher number of psychologic treatments offered per day were significantly associated with higher total satisfaction scores and all subscores. Logistic regression showed a higher educational background, more psychologic treatments offered per day, adequacy of professional staffing (higher doctor/bed, nurse/bed and psychologist/bed ratio) were all significantly associated with higher family satisfaction. Conclusions: We suggest government and hospital managers recruit more mental health professions to improve family satisfaction. If feasible, providing more psychologic treatments to inpatients may also improve families' satisfaction and involvement.

Copyright information:

© 2019 The Author(s).

This is an Open Access work distributed under the terms of the Creative Commons Attribution 4.0 International License (https://creativecommons.org/licenses/by/4.0/).
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