Mobile phones and social structures: an exploration of a closed user group in rural Ghana

• Type of Material: Article
• Authors: Nadi Kaonga, Emory University; Alain Labrique, Johns Hopkins Bloomberg School of Public Health; Patricia Mechael, Columbia University; Eric Akosah, Bonsaaso Ghana Millennium Villages Project; Seth Ohemeng-Dapaah, MDG Centre West and Central Africa; Joseph Sakyi Baah, Bonsaaso Ghana Millennium Villages Project; Richmond Kodie, Bonsaaso Ghana Millennium Villages Project; Andrew S. Kanter, Columbia University; Orin Levine, Johns Hopkins Bloomberg School of Public Health
• Language: English
• Date: 2013-09-03
• Publisher: BIOMED CENTRAL LTD
• Publication Version: Final Published Version
• Copyright Statement: © 2013 Kaonga et al.; licensee BioMed Central Ltd.
• License: Creative Commons Attribution 2.0 Generic
• Final Published Version (URL): http://dx.doi.org/10.1186/1472-6947-13-100
• Title of Journal or Parent Work: BMC MEDICAL INFORMATICS AND DECISION MAKING
• Volume: 13
• Issue: 1
• Start Page: 100
• End Page: 100
• Keywords: Science & Technology; mHealth; Health team; Social network analysis; Medical Informatics; HEALTH; Closed user group; Mobile phones; Life Sciences & Biomedicine
• Research Categories: Health Sciences, Health Care Management

Abstract

Background: In the Millennium Villages Project site of Bonsaaso, Ghana, the Health Team is using a mobile phone closed user group to place calls amongst one another at no cost. Methods. In order to determine the utilization and acceptability of the closed user group amongst users, social network analysis and qualitative methods were used. Key informants were identified and interviewed. The key informants also kept prospective call journals. Billing statements and de-identified call data from the closed user group were used to generate data for analyzing the social structure revealed by the network traffic. Results: The majority of communication within the closed user group was personal and not for professional purposes. The members of the CUG felt that the group improved their efficiency at work. Conclusions: The methods used present an interesting way to investigate the social structure surrounding communication via mobile phones. In addition, the benefits identified from the exploration of this closed user group make a case for supporting mobile phone closed user groups amongst professional groups.